Shipping Policy

Thank you for shopping at QUEENCHARLOTTEISLANDSBC. This Shipping Policy outlines the terms and conditions regarding the shipment of your orders placed through our website.

  1. Order Processing Time We strive to process and ship all orders within 1-3 business days from the date of purchase. However, please note that during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your understanding in such cases.
  2. Shipping Methods and Delivery We offer various shipping methods to ensure the timely delivery of your orders. The available shipping options will be displayed during the checkout process, and you can choose the one that best suits your needs. Delivery times may vary depending on your location and the selected shipping method.
  3. Shipping Costs Shipping costs are calculated based on the total weight of the package, the destination address, and the chosen shipping method. The exact shipping charges will be calculated and displayed at the checkout before you complete your purchase.
  4. Tracking Your Order Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimated delivery date. Please allow some time for the tracking information to be updated by the shipping carrier.
  5. Customs and Duties For international orders, please note that you may be responsible for customs duties, taxes, or other fees imposed by your country’s customs department. These additional charges are not included in the item price or shipping cost and are the buyer’s responsibility. We recommend checking with your local customs office for more information on customs regulations and potential charges.
  6. Shipping Restrictions We currently ship within the United States and to select international destinations. However, there may be certain locations where we are unable to deliver due to legal or logistical restrictions. If you have any concerns about shipping to your specific location, please contact our customer support team before placing your order.
  7. Order Status and Support For any questions or concerns regarding your order or shipping, please feel free to contact our customer support team at [email protected]. We are here to assist you and ensure a smooth shipping experience.
  8. Changes to Shipping Policy We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about any updates.